Please note that by booking an appointment, you are agreeing to our Cancellation, No Show, Wrong Location, Wrong Session Type and Prenatal Policies.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Cancellation Policy:
The total amount of the services scheduled will be charged in full to the credit card given to reserve the appointment for clients who “no-show” or fail to cancel their reservation with at least 24 hours notice. If you are booking your massage within 24 hours of the actual appointment, there is no cancellation option and you will be charged the full amount of the appointment.
We also wanted you to know about the change in our sick cancellation policies and requirements. We understand this could be an inconvenience, but we are committed to keeping everyone safe at this time. Due to the nature of multiple different symptoms reported for covid, if you do end up getting sick before your appointment and need to reschedule, we ARE requiring you to get tested before returning to our office. There are many free and easy covid testing sites in the State of Massachusetts that give results within 2 days. Again, We understand that this could be an inconvenience but we need to be ever mindful and vigilant in light of the many variations of symptomatic and asymptomatic covid cases, as well as the amount of time people are actually contagious with the virus. We very much appreciate your understanding and cooperation in this matter.
Late Arrival Policy:
As a courtesy and necessity to our other clients and therapists, late arrivals will not receive an extension of scheduled appointments, no exceptions.
Wrong Location Policy: Please note that we have THREE LOCATIONS: Newton, Somerville (also known as Cambridge) and Woburn. It is your responsibility to make sure that you show up to the right location for your appointment. Failure to do so may result in a full charge to the credit card you provided when reserving your session.
WRONG SESSION TYPE POLICY: Different therapists specialize in different modalities at Skin to Soul. We take the time to make sure you are booked for the correct session when we help you book your appointment. If you are booked for the wrong type of session and do not email to change it before 24 hours and do not want to come for the session booked, you will be charged for the appointment.
Prenatal Policy: A Prenatal Massage is a very different massage than a regular massage and not every therapist is trained to do it. It is your responsibility to make sure you are booking a Prenatal Massage and alerting us to your term length when you book. Failure to alert us of this information may result in no massage for you as well as the full charge on your provided credit card of the missed session.
Coupon/Groupon/Discount Email Policy: If you plan to use a coupon, Groupon or discount from an email you received, you must show us in person the discount before we are able to use it. You may show us a printout, or show us a copy on your phone and all rules of the discount will be followed. It is your responsibility to follow the rules of the discount and book the correct session for the discount. If we are unable to use the discount for the session that you booked, we will make every effort possible to make it work for both of us but please note that it is not guaranteed and you are still responsible for full payment of your session.
